This Privacy Policy sets out what to expect from me when dealing with your personal information, through your use of our site and services. In addition, there is some helpful guidance and signposting.​

​

Notice and contact details​

By providing us with your data, you warrant to us that you are over 18 years of age.

Fay Gadsby, trading as Peach of Mind, is the data controller and we are responsible for your personal data (referred to as "I", “we”, “us” or “our” in this privacy notice).

​

Full name of legal entity: Fay Gadsby, trading as Peach of Mind

Email address: fay@peachofmind.co.uk

Telephone: 07596-83-99-00

​

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing Fay via fay@peachofmind.co.uk.

​

What information I collect, use and why

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you in order to provide my services and/or for dealing with queries, complaints or claims:​​

​

• Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

• Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

• User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

• Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

• Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

• I do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences

​​

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

 

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email Fay on fay@peachofmind.co.uk.

In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

​

We may process your personal data without your knowledge or consent where this is required or permitted by law.

​

We do not carry out automated decision making or any type of automated profiling.

Lawful bases for the collection and use of your data
My lawful bases for collecting or using personal information to provide services are:

​

• Consent: I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract: I have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

 

• Consent: I have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract: I have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where I get personal information from

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails).

We may receive data from third parties such as:

• Analytics providers such as Google, based outside the EU

• Advertising networks such as Facebook and Linkedin, based outside the EU

• Search information providers such as Google, based outside the EU

• Providers of technical, payment and delivery services

​

We may also receive data from publicly availably sources such as Companies House and the Electoral Register, based inside the EU.

​

Marketing communications​

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.

Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing Fay via fay@peachofmind.co.uk at any time.

If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

​

Disclosures of your personal data​

We may have to share your personal data with the parties set out below:

• Other companies in our group who provide services to us

• Service providers who provide IT and system administration services

• Professional advisers including lawyers, bankers, auditors and insurers

• Government bodies that require us to report processing activities

• Third parties to whom we sell, transfer, or merge parts of our business or our assets

 

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

​

Data security​

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

​

Data retention​

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

​

Your legal rights​

Under data protection laws, you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. You can see more about these rights on the ICO website.

​

If you wish to exercise any of the rights set out above, please email Fay via fay@peachofmind.co.uk

​

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

​

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

​

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

​

Third-party links​

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

​

Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO website.​

 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO website:

​

• Your right of access: You have the right to ask for copies of your personal information. You can request other information such as details about where we get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for.

• Your right to rectification: You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete.

• Your right to erasure: You have the right to ask me to delete your personal information.

• Your right to restriction of processing: You have the right to ask me to limit how we can use your personal information.

• Your right to object to processing: You have the right to object to the processing of your personal data.

• Your right to data portability: You have the right to ask that I transfer the personal information you gave us to another organisation, or to you.

• Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this page.

​

Raising a concern or complaint

If you remain unhappy with how your data has been used after raising a complaint with us, you can also

complain to the ICO directly.

​

If you remain unhappy with any aspect of how we collect and use your data after raising a complaint with us, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

​

Last updated: 8 January 2025