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Terms & Conditions

Please find below an outline our Terms and Conditions when engaging with Peach of Mind and my services. If you have any questions, please get in touch.

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Provision of services​

  • Services will be provided as set out in the Statement of Work or as agreed in subsequent email correspondence.

  • Normal office hours are 8am to 6pm, Monday to Friday (excluding Bank Holidays). I can be contacted outside of these hours, but a response time may be longer than usual.

  • If Services are being provided as part of a retainer, all hours worked in addition to the number of hours included in the retainer will be charged at the standard hourly rate applicable at that time (and not the retainer rate).

  • Time is tracked and rounded up or down to the nearest 15 minutes.

  • Any hours included in a retainer not used in one month may be carried over to the next month but must be used in that following month (and if not used will still be charged).

  • An email notification will be sent to you when you are nearing the end of the agreed hours, whereby we will agree how the remaining time should be spent and/or if you would like to request additional hours. 

  • All of the time that we spend working on the Services, including without limitation, research, administration and communication (whether by telephone, email, fax or otherwise) will be chargeable at the applicable hourly rate or included in the retainer hours (as the case may be).

 

Charges, expenses and invoicing

  • Invoices will be issued monthly, as soon after the end of the month as possible and must be paid within 14 days of the date of the invoice.

  • Ad-hoc hours are invoiced at a minimum of 4 hours in advance.

  • Retainers are invoiced monthly in advance.

  • Projects are invoiced at 50% of the total in advance.

  • If you fail to pay the invoice on the due date, we may charge interest and an admin fee in addition to the sum following this date.

  • All expense costs will be charged accordingly. This includes, but is not exhaustive, hotels, travel and subsistence, stationery, materials and postage.

  • Any external or third-party costs or purchases to be made on your behalf (such as imagery, music or printing) must be paid for in advance. No purchases will be made without full payment.

  • Our charges for time spent are calculated in single-minute increments using hourly rates, rounded up or down to the nearest 15 minutes.

  • Fees will be reviewed in January of each calendar year and if there is an increase, communication will be issued with the revised price coming in to effect on 1st April in the same calendar year.

  • We reserve the right to increase fees at any point within the calendar year by providing one months’ written notice.

 

Intellectual property

All Intellectual Property Rights and all other rights in any materials provided by us shall be owned by us.

 

Confidentiality

You shall keep in strict confidence all know-how, processes or initiatives which are of a confidential nature concerning our business. We will keep confidential all information disclosed by you or your employees in relation to the provision of the Services.

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Liability

It is your responsibility to verify the accuracy of work upon receipt and we shall not be liable for any inaccuracies or any losses directly or indirectly arising from such inaccuracies. Any errors notified to us within 48 hours of completion will be rectified by us free of charge.

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Termination

On termination of the Contract (howsoever caused) we will charge you for all the work completed by us up to the date of termination on a pro-rata basis and any cost incurred by us in concluding or transferring the matter.

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Assignment and subcontracting

We may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under the Contract and may subcontract or delegate in any manner any or all of our obligations under the Contract to any third-party or agent.

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Last updated: 13 January 2025

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